When will my print arrive?

Each print is produced on demand by our partner fine art lab and ships within 3–5 business days of your order. Delivery times by region: UK & EU: 5–7 days, US & Canada: 7–10 days, Asia & Australia: 10–14 days, Rest of world: 10–14 days. You'll receive a tracking link the moment your print leaves the lab. Free worldwide shipping included.

How is the print packaged?

Your print travels in a sturdy archival tube, protected and rolled with the printed side inward — flat, safe, and ready to frame on arrival. Tracked shipping worldwide via professional carriers. Whether your print is heading to a Parisian apartment or a Singapore loft, it arrives in pristine condition.

Print only vs. Black frame — which should I choose?

Print only — if you already have a frame in mind, want full creative control, or prefer using a local framer. Black frame premium — if you want to hang it the day it arrives. Pre-framed in matte black with archival glass, ready to mount. Both options use the same 300gsm archival fine art paper printed by our master lab.

How does the limited edition of 30 work?

Each artwork is a strict edition of 30 numbered prints, hand-signed by Laura. Once the 30th is sold, the edition closes forever — no reprints, no later additions. Your print arrives with a numbered certificate of authenticity registered to you.

What if my print arrives damaged?

If your print arrives damaged or with any quality issue, we replace it free, no questions asked. Just email us with a photo within 7 days of delivery and we'll handle it. For change-of-mind returns: because every print is produced on demand as part of a limited edition, we cannot accept returns for non-defective items.

Hospitality projects: hotels, restaurants, bars?

We work with boutique hotels, restaurants and hospitality projects on custom sizes (A1 and beyond), volume pricing on multi-print packs, dedicated signature, and white-glove delivery worldwide. Email: laurabentomarais@gmail.com — typical reply within 24h.

What's your return policy?

Damaged, defective or wrong items are replaced or refunded within 14 days of delivery — return shipping fully covered by us. We can't accept returns for change of mind because each print is a numbered limited edition produced on demand.

Fine Art Photography Prints – Tokyo, Saigon, Hong Kong, Dubai

Returns & Refunds Policy

All Vingt-deux Bis prints are limited editions of 30, hand-signed and numbered. Each print is produced on demand on archival 300 gsm paper, packaged with care, and shipped worldwide for free.

Damaged or defective items

If your print arrives damaged or with a manufacturing defect, please email us at laurabentomarais@gmail.com within 14 days of delivery, including photos of the print, the packaging, and the shipping tube. We will send a free replacement or issue a full refund within 7 business days. Return shipping is fully covered by Vingt-deux Bis in this case.

Wrong item received

If you received a print that does not match your order, contact us at laurabentomarais@gmail.com within 14 days of delivery. We will arrange a free return and ship the correct print at no additional cost.

Change of mind

Because our prints are limited editions produced on demand and individually numbered, we are unable to accept returns for change of mind. We strongly encourage you to review the dimensions, edition number, and visual carefully before placing your order. If you have any doubt, email us beforehand — we will gladly help.

How to request a return

Email laurabentomarais@gmail.com with:

— your order number

— the reason for return

— photos (in case of damage or defect)

We respond within 48 hours and provide return instructions, including a prepaid label when applicable.

Refund processing time

Approved refunds are processed to the original payment method within 5–7 business days after we receive the returned item or confirm the case.

Shipping costs on returns

— Damaged, defective, or wrong items: return shipping fully covered by Vingt-deux Bis.

— All other approved returns (where applicable): return shipping at the customer's expense.

Contact

For any question about a return, refund, or order: laurabentomarais@gmail.com — we reply within 48 hours, Monday to Friday

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